Frequently Asked Questions

Find answers to our most common questions below. For anything not covered here, please contact us through our website.

About Us

Tell me about your store.
Denti Care Enterprizes is a professional online dental supply store serving licensed dental clinics, labs, and institutions across the United States. We offer a comprehensive range of premium dental supplies including disposables, infection control products, impression materials, endodontic instruments, and more — all sourced from trusted manufacturers under our BriteDent brand.

Who can purchase from Denti Care Enterprizes?
Our products are intended for sale to licensed dental professionals only, including dentists, dental hygienists, dental assistants, dental labs, and accredited dental institutions.

What brands are sold in this store?
We primarily carry our own BriteDent brand of professional dental supplies, offering high-quality disposables, endodontic instruments, infection control products, and more.

What languages is your store available in?
Denti Care Enterprizes is currently available in English only.

Do you have retail store locations?
No. Denti Care Enterprizes is an online-only dental supply store. All orders are placed through our website at denticareenterprizes.com.

Shipping & Delivery

What countries do you ship to?
We currently ship within the United States only. We do not offer international shipping at this time.

How long does shipping take?
Standard shipping typically takes 5–7 business days within the United States. Delivery times may vary depending on your location and order volume. For time-sensitive or high-volume orders, please contact us.

What are your shipping options?
We offer standard shipping on all orders within the United States. Free shipping is available on orders over $100. Contact us for time-sensitive or high-volume order needs.

Do you offer free shipping?
Yes — we offer free shipping on orders over $100 within the United States. Many individual products also include free shipping regardless of order total, indicated directly on the product listing.

Do you offer express shipping?
We currently offer standard shipping on all orders within the United States. Please contact us if you have urgent delivery needs and we’ll do our best to accommodate.

Do you offer local pickup?
We do not offer in-store pickup, but we do offer local delivery within a 50-mile radius of Agoura Hills, CA. Please contact us through our website at denticareenterprizes.com to inquire about local delivery availability, delivery arrangements, and applicable discounts.

Returns & Payments

What is your return policy?
We accept returns within 30 days of delivery under the following conditions:

Defective products: We cover all return shipping and associated costs. Please contact us to initiate a return for any defective item.
Non-defective products: Returns are accepted within 30 days of delivery. The buyer is responsible for all return shipping and associated costs.

To initiate a return, please contact us through our website at denticareenterprizes.com.

What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as other payment methods available at checkout.

Do you accept store credit?
We do not currently offer store credit. Accepted payment methods include major credit cards and other options available at checkout.

Wholesale & Pricing

Do you offer bulk or wholesale pricing?
Yes — we offer bulk and wholesale pricing for qualifying dental practices, clinics, labs, and institutions. Please contact us through our website to discuss volume pricing and purchasing arrangements.

Do you have active discount codes or promotions?
We periodically offer promotions and free shipping on qualifying orders over $100. Contact us through our website to ask about current offers, or check back on our store for the latest deals.

Products

Are your products sterile and single-use?
Many of our disposable products — including gloves, masks, barrier covers, and endodontic broaches — are single-use and sterile where applicable. Sterility and single-use status are noted on individual product listings. Reusable instruments such as impression trays are designed for sterilization per standard clinical protocols.

Are your infection control products latex-free?
Most of our infection control products, including our nitrile gloves and disposable barriers, are latex-free. Product-specific details are listed on each product page. Please contact us if you have specific latex sensitivity concerns.

Do your impression materials meet ADA/ISO standards?
Yes — our impression materials and dental supplies are sourced from reputable manufacturers and meet applicable industry standards. Please refer to individual product listings or contact us for specific compliance documentation.

What endodontic products do you carry?
We carry a comprehensive range of endodontic instruments including stainless steel K files, H files (Hedström), barbed broaches, gate drills, Peeso reamers, constant and variable taper NiTi rotary files, and carbide burs for access cavity preparation. All are available in multiple sizes and lengths.

Do you sell second-hand or pre-owned articles?
No. All products sold by Denti Care Enterprizes are brand new, unused, and sourced directly from manufacturers. We do not sell second-hand or pre-owned items.

Privacy & Security

What are your data security policies?
Denti Care Enterprizes takes data security seriously. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect all customer data and transactions. We do not sell or share your personal information with third parties. Please review our Privacy Policy on our website for full details.

Contact

How do I contact customer support?
You can reach us through the Contact Us page on our website at denticareenterprizes.com. We’re happy to assist with product questions, orders, wholesale inquiries, and more.

Frequently Asked Questions